Frequently Asked Questions
Everything you need to know about your Fatboy adventure.
What is the average range I can expect from a Fatboy eBike battery?
Depending on the model, terrain, and pedal-assist level used, our eBikes typically offer a range between 40 to 80 kilometers on a single charge.
Do Fatboy Bikes come fully assembled?
Our bikes are shipped 85% assembled in a protected crate. You will need to install the handlebars, front wheel, and pedals. Detailed instructions and tools are included in every box.
What kind of warranty do you offer on your frames and motors?
We provide a 2-year warranty on the frame and a 12-month warranty on electrical components, including the motor and battery, against manufacturing defects.
How long does shipping take within Australia?
Orders are typically processed within 1-2 business days. Shipping times vary by state, but most customers receive their Fatboy Bike within 5-7 business days.
Can I ride my Fatboy eBike in the rain?
Yes, our eBikes are water-resistant and designed to handle light rain and puddles. However, we recommend avoiding heavy downpours and never submerging the bike or battery in water.
Do you offer flexible payment plans like Afterpay or Zip?
Yes, we support various 'Buy Now, Pay Later' options including Afterpay and ZipMoney at checkout, allowing you to hit the trails now and pay over time.